We’re failing at answering malware and hacked site questions in groups on Facebook, that are dedicated on helping people learn and troubleshoot WordPress. When it comes to malware and cleaning up websites, when I see someone post about it in a WordPress help group on Facebook, I cringe. Why? Because I know what type of
[Continue Reading...]wordpress support
Big No No – Holding Your WordPress Client’s Website Hostage for Followup Support
Every so often, I hear in forums about developers and designers curious about what other WordPress developers and designers are doing, especially about giving clients access to their website. Some of the answers just made my blood boil. I kept seeing people say that they put their client in another role than administrator, to protect
[Continue Reading...]Ask Nile: Is It Okay To Give A WordPress Support Technician My Password?
I get a lot of interesting questions. This Ask Nile series question is about whether or not is it okay to give a WordPress support technician your password. Since I’ve done customer support for years, sometimes I’ve run into issues that require access to a person’s WordPress website. A WordPress support technician can be anyone
[Continue Reading...]How to Get Support for Your WordPress Site
Eventually every WordPress user encounters some type of issue at some point. WordPress is easy to find, free to download, and free to use, but not always easy to learn or troubleshoot for everyone. Each individual learns and uses at their own pace, and often, depending on how they learned to use WordPress, their method
[Continue Reading...]WordPress Support Tips – Wait, There’s Etiquette?
The WordPress community is constantly growing. This means that there are more newbies needing help. Aside from the newbies, there are seasoned users, designers, and developers that all look for help. Aside from the official WordPress Support forum, there are groups all over the place just brimming with people either needing help, or people wanting
[Continue Reading...]Fiverr And WordPress Support Questions Equals FAIL
I recently decided to try out Fiverr, a site where you can put up a service and charge $5. While it works great for a lot of things, it was an Epic fail for WordPress support questions. I specifically worded my “gig” to not accept advanced questions or questions that would require me to fix
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