I have some insight behind the Network Solutions issue. One of my clients I consult for and that I had to fix their WordPress installation also had the Secure File Permissions Matter back in February. Recently, Network Solutions published Tips and Info for Network Solutions WordPress Customers. Guess what, Matt Mullenweg was right and I actually have my own experience to share on this- after dealing with the same issue for A MONTH AND A HALF!!!
Network Solutions suspended my client’s account (which had been updated to the most current version of WordPress) because it had been a DDOS attack. I was surprised because I heard that Network Solutions was suppose to be a good host. I do not use them. I use Host Gator as a dedicated server client and have since 2006. I usually recommend others there because they have been great.
I told my client it had nothing to do with WordPress, but it did have to do with the server itself. My client felt that he had done something wrong. I explained to him that it is not necessary to have a password to always hack or create a DDOS attack. My client was basically told it was his fault.
So with promise to fix WordPress, they turned the juice on. HOWEVER I could not post, delete spam or do anything. AND on top of that when I had my client talk with Network Solutions, they wanted me to fix the problem they had created in the first place and even charged my client tech service fees to fix their VPS account. I could not even change file permissions from the Plesk account. I ended up assisting the tech through the process to troubleshoot it.
How many other people did they charge the same fees and made the same excuse in the past month and a half?
I am sure Network Solutions is a good host on some levels, but to blindly blame the client when it is the server, I was a bit shocked and insulted. I understand there will be DDOS attacks and sometimes the occasional downtime. However, I think Network Solutions needs to own up to their mistake and make sure they look at their clients with a kinder eye. Not all web hosting clients are idiots. Some of them have run $750,000 servers for e-commerce for big companies.
Were you affected by this?
Yeah we had a client that was really negatively affected by this. Wrote about it here –
http://zerostrategist.com/got-wordpress-dont-use-…
And we linked to your article as well, thanks for writing and sharing your equally unpleasant experience with your client. Thankfully we don't use Network Solutions for any of our site or other projects. Our client just happened to pick them we were glad that others did not choose them. We will be sure to keep in mind about Host Gator.
My recent post Got WordPress? Don’t Use Network Solutions Web Hosting
Network Solutions have taken forever to answer the calls and often dont fix things when they do answer. this host is truly terrible and I rarely criticise anyone. My tip is go with a host that has instant internet chat with their techs. We'd already signed with NetWork Solutions and then I asked about a different package at Just Host or Host Gator (one of them) and I got to chat with someone who advised me in 30 seconds not 30 minutes. I will be changing to a host with tech chat
D